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  • Report:  #559553

Complaint Review: Emusic.com

Emusic.com is stilling money from US Soldiers New York, New York

  • Reported By:
    armyemily — Fort Sill Oklahoma United States of America
  • Submitted:
    Mon, January 25, 2010
  • Updated:
    Mon, January 25, 2010
  • Emusic.com
    244 5th Ave #2070
    New York, New York
    United States of America
  • Phone:
    (212) 201-9240
  • Category:

I just came back from an ovrseas assinment with the military. I was only gone for 4 months but still had a crap load of mail. One of them was my bank statement. I opened it expecting nothing but my normal bill to show (Electric, rent, water, gas ect) to my suprise for the 4 months I was gone there were charges from Emusic.com everymonth I was being charged on the 2nd for 11.99 and on the 4th for 9.99 I called Emusic and was told...


THEM "We have a no refund policy"


ME "Ma'am it is not a refund it is your company returning money that you stole." 


Them:"maybe your should have kept better tabs on your card information!"


ME "DO WHAT! I WAS OVERSEAS FIGHTING FOR YOUR FREEDOM! LET ME SPEAK WITH YOUR SUPERVISOR NOW!"      A Man Gets on the phone 


THEM: " First off let me appoligies for the last comment made. But we do have a striced no refund policy"


I tell him everything that has happened


Them " I will forward this to the CEO to let him know what has happened and we will be emailing you...


ME: Let me give you my email adress..


Them: Is it "none@yahoo.com


ME: NO!! Are


Them: Are you sure? That is what we have on file!


Me: Yes I am sure mine is a us government one... with a us government ending. I give it to him as well as my telephone numbers to include my home, my cell, and my CO's office...


Them: We will be contacting you by the end of them week.


Well guess what they have not contacted me and the money has not been refunded!   


 

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