Complaint Review: Encante- Anti Aging Serum

I saw an Ad with Dr. Oz confirming that this was the best skin care out there. I decided to give it a try and thought that spending $5.95 for shipping wasn't too bad to sample the product.Well, when I clicked on the product (Encante Anti-Aging skin cream) they also checked, from their end, and eye cream which I didn't want. I called the phone number I had the next day and explained I didn't want the eye cream. The person I spoke with told me to just send it back. A few days later, I got the eye cream package and returned it unopened.

Its' been a week and I haven't received the Encante Anti-Aging skin cream so I called the number I had to report this. The person I spoke with couldn't find my order. I had to give her the first 6 and last 4 numbers of my credit card. She finally found the order and said it was delivered by the Post Office and left at my front door. I told her that was the Eye cream. She angrily told me that both creams were in the same package. I told her that it said eye cream at the top. she again said both were in the same package. She asked if I wanted to re-order the Encante Anti-Aging cream again? I said no and to remove my name from their records.

I also asked her for a refund for the cream I sent back which I didn't order? she told me that the cream was "free" and that there is no refund. I asked her about the other cream (Covington Cream) that I was charged an additional $1.99 for? she said that wasn't a cream, it was the Insurance charge. There was nothing about an Insurance charge on the form I was ordering from, just $5.95 for the Anti-Aging cream and then $5.95 for the eye cream that I did not order and did not want and sent back. She then got angrier and told me there was nothing she could do.

I asked for the Supervisor and she kept repeating, "There is nothing I can do, we did process your order and it is complete, our hours are. . . . . . she kept repeating this over and over despite my trying to speak to someone in authority and finally she just hung up. I am very upset to be out $13.89 for merchandise that I did not get and one that I did not order. This company is a scam! you can't even find a website for it! I checked and found a website: www.encanteskin.com and when you type it in a message comes up saying "this website is not found."

I am very upset that Dr.Oz has endorsed this company on his TV show (where I found the item) and is telling people how good it is. Read the reviews! I should have done that but being that Dr.Oz endorsed the item I just sent for it. Don't even trust Dr. Oz! Needless to say, I am VERY upset!