Complaint Review: encante anti aging serum

I had found this on the internet while online as a typical pop up advertisement.  I visited the site  and determined that for the price of shipping, it was worth trying.  When I saw the phone number listed for the product on the free trial I made a point of writing it down in the event I wanted to cancel in the time given. When I decided to cancel the membership within the time alloted, I couldn't find the number so I went back to the trial site and found the number after entering my sister's information to where I could see the phone number again.  Once I got the number again I started to call and ended up in a black hole from the phone number.  This went on for FIVE DAYS until I saw the charge for the membership of $98 posted to my bank account so I tried again this morning on 9/6.  I couldn't reach them again and called my bank to let them know I had not authorized this additional payment since I had been trying for days to cancel the subscription.  The bank indicated that since the charge was in pending that I would not be able to do anything until it posted.  I then went to my account online to check the intial charges to see if I could find any other number listed there and found a number in Utah this time rather than Nevada.  I called the number in Utah and the rude black man on the other end told me that he could do nothing about this since it was past the 14 days.  I told him I had been calling the number on the website and the ONLY way I found a number is if I put my sister's info in for the 'free trial' to get to the page that showed the phone number which DID NOT WORK.  I told him I would let my bank know that this charge was not authorized and I had been trying to cancel for days. He said that he worked in 'fraud' before and that that was a waste of time since all the bank would do is call them and verify the IP address and info and confirm that I had given authorization.  I told him that that may well be true if they didn't give a fraudulent number that did not work on the site and therefore it WAS FRAUD....he then offered me a 35% refund which I refused and told him I would be reporting them to the Consumer Protection Agency and to the Better Business Bureau as well for perpetrating a fraud on the public and then I hung up.  He called back and said he couldn't cancel until he got a confirmation that I wanted to cancel which I assured him AGAIN that I did.  He cancelled the request and gave me a confirmation number and then offered me a 75% back of my fees which I again declined and then hung up again which he called again and I did not answer. This service is a SCAM and a FRAUD!!! DO NOT OPT to buy this product as YOU WILL ONLY BE ABLE TO CANCEL ONCE YOU FIND THE RIGHT NUMBER AND WILL NOT GET YOUR MONEY BACK!  FILE A COMPLAINT WITH THE CONSUMER PROTECTION AGENCY and the BBB for help as well! BEWARE OF THESE PEOPLE!!!