Complaint Review: Encante Skin Co

Encante is a scam to get you to order a "free" trial of their facial serium for $5.95 and send you another product with it(choco eye cream) and charge another 5.95 (separately) even though you didn't ask for it.

Their fine print says you have 14 days to give a review and return the product and they hold you to the 14 days even if you do not receive it in the mail within the 14 days at which time they charge your card for the full amount of the product. The clock starts ticking when you agree to paying online.  I received mine 10 days later so 4 days is not enough to try it to see if it works. This is one part of how they scam you out of your money.

They also automatically enroll you in a monthly automatic order in which they hit your credit card 14 days after you place your free trial order for 98.71 so by the time you can even call to dispute or cancel the order, they tell you very rudely that you are too late and keep talking over you, telling you that you should have read the fine print or what they call their terms and conditions.  She all but told me I was stupid.

The second part of their scam is they also charge you for their "choco eye cream" which you cannot find on their website and charge another 99.01 to your credit card for that automatic enrollment.  

When you call to cancel the serum, you are told they don't have anything to do with the eye cream and will have to call them separately to cancel that order as well.  Whoever "them" is.  I had to go to my bank account to get the numbers off the transactions and sure enough, it is the same company and ironically when I cancelled both after being treated so rudely, I received the same confirmation number for the cancellations.  When I brought this to her attention, she said she didn't know what I was talking about.  

Stay away from this product.  I'm still amazed they are getting away with it and I'm upset at myself for not checking into it first before ordering.  I have spent hours trying to get this resolved and have disputed the charges with my bank which they have already requested a refund from the company so we will see.