Complaint Review: Encore restaurant and lounge

Worst dining ripoff. If you're thinking dinner or a party pick another place. We had dinner reservations for a party of 14 at 8:30 pm. The place was empty when we arrived. Our party was on time. They didn't seat us until 9:00. They immediately took our drink order. We then waited another half hour before they came back for our food order. An hour and half later they came back to announce they only had 2 of 3 ribeye's we ordered and offered skirt steak to substitute. At this point we realized our food order was only then being cooked. When we complained to our waitress she wasn't very apologetic, she pointed out we had a big party and this half empty restaurant was too busy. they didn't even put out bread or anything else to munch on while you waited until we asked. So disgusted one of our party that ordered the ribeye cancelled her order completely. About 20 minutes later food arrived, they were short another dinner. That dinner didn't arrive until everybody was almost done eating. The food was terrible. We then waited another half hour for the check. When the check arrived they charged for 3 ribeye's and only gave us 2. They also made sure to included a nice gratuity in the check. When we complained to the owner about our dinner nightmare, his reaction was he didn't think anything was wrong except he was 1 ribeye short.