Complaint Review: Endpoint

I have quite a few complaints, but I'll just address the most significant ones:

1) They seemed woefully unaware of deadlines. One great example - the buyer had no idea what time their signing one, and despite me emailing 6x and calling 3x, not a single person at Endpoint seemed to know either. To make matters worse, my escrow officer had left work for the day, the day of signing, while one party hadn't even signed!

2) Which brings me to my second biggest issue. Given their model they have a lot of various support reps. So when you have an issue or question, you don't contract your title agent like a normal title company. You get 1 out of God knows how many reps, and they all seem as uninformed as then next one. Getting a hold of your actual title agent is miserably difficult. I even had to try and message the person on LinkedIn because they don't give you a specific email or # to call (and surprise, she did not respond)... *** It's not the day AFTER signing, and I still haven't gotten an answer to a half dozen emails and 3 phone calls, I only know the buyers signed because the buyer themselves texted me ****

3) They rely heavily on technology. It's good and bad. The bad is tech glitches, like when AFTER everything was "signed" and "closed" I got an email from Endpoint to schedule the "signing" and "closing". To then make it worse, when I called asking what is going on, not a single person had an answer for me. "Uh, I don't know, maybe a glitch..."