Complaint Review: Endurance Vehicle Protection

I purchased a policy in May 2016 and  unfortunately for me, 1053 miles and 63 days into the claim, I experienced an issue with my vehicle. Their sales pitch is that no inspection is required which is why they have a 1,000 mile and 60 day waiting period. I immediately called them to report the issue and they first, refused to accept my oil change receipt. Next, after hours of back and forth, they accepted the oil change receipt, then they sent an inspector who immediately denied my claim due to them feeling as if the issue was preexisting. According to several mechanics that I've spoken to, mechanical failures can't be anticipated, so there is no way to determine "pre-existing" if no inspection is performed, which I would have been more than happy to have done. Endurance even went so far as to tell me that it was my  mechanic who stated that the issue was preexisting. I confirmed with the mechanic at Ford that that was not true and that the part broke, so he wasn't sure why they labeled it as "preexisting". They denied my claim, but offered me what they called, "good will" money to go away. While I appreciate the money offered, I am still left holding a repair bill which isn't fair as they've clearly breached the contract. This is  equivalent to an insurance company denying a claim because they feel that you may have been ill even though you've never been diagnosed with an illness.

I wrote a letter to Everett Jenkins who neglected to respond via email, but did speak with me on the phone and stated that he passed my letter on to the legal department. He refused to provide a legal contact and said that his legal team would contact me. Am I to just wait until they feel the need to respond? I've been instructed to attempt to resolve this matter with the company, however, without a legal contact, I feel that my hands are tied. Please advise as to who will be contacting me and when I should expect to receive a response. It has now been over a week and I haven't heard from anyone. The goal is to resolve this as amicably as possible between myself and the company, however, they're making it impossible as they will not respond.