Complaint Review: Endurance Vehicle Protection Program

This was my first covered claim and it occurred on 3/12/2015. I had a drivers window motor and regulator cable snapped while I was in another city (Cynthiana, KY) where I had lived years passed.  The young lady in the office of the garage contacted Endurance to report claim, gave them all info plus excessive questions asked but supplied same. The garage The garage is located at: Chuck's Garage, 50 Tech Way, Cynthiana, KY, 41031  00. 

I believe the name of the fellow taking the claim was Julian.  In the process of all this questioning by Julian as to my vehicle it dragged out over 45 ridiculous minutes, speaking with both the office lady reporting the claim, also interrupting the garge owner as to details of the repairs to be done and how.  Chuck' was getting parts I needed from local source but Endurance wanted to furnish parts and sahip them which meant I would have to stay overnight before they would have parts.  Further there was aggravating circumstances regarding the amount they would only pay for his labor to repair window.

During this period of time three different individuals spoke to this Julian which also included me, I inquired why he was being so inconsiderate.  He definitely was rude and very unprofessional in the process.  Chuck the garage owner was fed up with the time that had been wasted and the harrassing process to handle a simple claim. At this point I told this individual Julian this enough and that I would get it fixed and I would be contacting another individual at Endurance to report this fiasco.

I called back and spoke to a Eddy Perez, explained what had just taken place and how very seriously I was upset over this matter.  He asked me to send copy of repair bill and they would take care of it less my $100 deductible. The total bill was $462.06.  I sent him all the copies of my originals on 3/17/15 with proof of dely and signature of individual that received it . I marked the outside of subject letter as "Rembursements", as he requested.

Subject letter was noted as being received at Endurance on 3/25/15.  Finally Ireceived a call from this Eddy Perez on 4/9/15 regarding my claim, and his offer of a fefund for this repair bill was an offer of sending me some sort of coupons for restaurants worth $250.00, where you buy one meal and get one free or half off.   That is positively unacceptable and ridiculous, absurd what kind of scam is this.  He said it would probably take hime some more time to pursue my refund.

Have not heard from them since that day 4/9/15

Alan, Somerset, Kentucky