Complaint Review: Enercare Home Services

To whom it may concern:

On 17th February 2018, I signed an agreement in my home to rent a (Furnace and AC)
from Enercare: Furnace – Brand - Carrier / 59TN6A06CVI7 and AC – Brand - Carrier / 24AAA524A003), at $10,400.00.

Today, I want to cancel that agreement. I hereby exercise my right to cancel the
agreement as a result of unfair business practice(s)as described in the Consumer
Protection Act, 2002 and ask that the money be returned to me and above-mentioned products removed from my premises at your earliest.

I look forward to your immediate reply. I would really like this matter to be resolved immediately and hear from you soon about the outcome, so I can proceed with making the required changes to my premises. You can contact me at (((REDACTED))) for any further clarifications.
The product doesn’t give the efficiency and bill reduction promised at the sales pitch and I am not interested in continuing to pay for a new furnace and air condition unit for same results. Also, the technician who came in for the routine maintenance on 02/08/2018 stated to my wife that we are close to being at rick of a Carbon Monoxide alert. We found this to be not true now.

I would have returned this product earlier but was not able to do so as it was the middle of winter and I have 3 kids under 7 who would be in grave danger if I was to return the product in 10 days as per your policy. Also, I was told to keep using the product for more than 3 months to see results. Technicians from Enercare have visited my premises twice 04/09/2018 and 05/01/2018.

On the first visit, the technician has explained to us that we will not see the numbers mentioned by Sales on our bills and we are now hooked to Enercare. Second visit was prompted by Sales Consultant (Ken Carson) promising to send a senior technician. This technician didn’t do anything left my premises stating to use the furnace for 12 months to see changes in bill.
This is not acceptable.