Complaint Review: ENERGY PLUS HOLDINGS LLC

I wanted to apologize to all parties involved in my statements in post #3.  When I posted my rebuttal a few weeks ago, I was dealing with stress at home, grieving with a loss of a family member, and dealing with other personal issues.  I allowed myself to use poor judgment and a lack of professionalism when making my statements.  When working for a company, it is unprofessional and usually against company policies to make statements such as those I had made in my post.  Even though sites such as this one can be a great place for consumers to voice their concerns, the statements need to be 100% accurate and truthful to make any difference.  Many times these statements made by consumers can be out of anger and frustration and that is NOT the most effective and professional way to solve a problem or inform other consumers.  Statements must be validated and consumers reading these statements SHOULD do their homework before assuming what people post is 100% credible.  Just like if a doctor was to tell someone they were dying, consumers should always seek out a 2nd and sometimes 3rd or more opinions.  In many cases complaints made against large companies DO get resolved and in the end the consumer IS taken care of and in many cases the customer can find satisfaction and relief.  Statements made on the internet can NOT always be taken back and in many cases only can have retractions made.  People need to be careful what they say in angry or stressful situations because they don't always understand who they may be harming, if not only themselves.  Again, to all who read this post, I apologize for the unprofessional manner I conducted myself in.

And 4400 W Spruce Street is  Westshore...but you probably have never been there since living in the ghetto of Tampa is where scum like you reside. It across from International Plaza...hardly the ghetto like yourself. So next time you try to be smarter than Me...consult the internet for proper addresses. 
And according to your death threats via text message that now reside in the sheriff's hands, you and your scum of the earth fiancee know where we live. Nice.

I am an Account Rep for Energy Plus in NYS.  I have signed up over 400 customer accounts with Energy Plus and am beginning to regret it.  We say our rates are competitive but I haven't seen a competitive rate out of EP in over a year.  I get calls daily from customers complaining about their rate being 3-4 times the rate of the utility companies. I view their bills and have customer service contact them.  My reputation as a salesman is no longer any good.  How can you say that Energy Plus is competitive?  I research everything so that I am being upfront and honest with every customer.  I have yet to close a deal based on rates. Every deal I close is because the customer trusts that I am providing them with a good service and saving them money.  Unfortunately the company cannot back up anything that they instruct me to tell the customer.  Energy Plus is decent at resolving the complaints for the most part, but why should it be like that. Why can't they have a "competitive" rate in the first place instead of the approach of "if the customer doesnt complain we will keep screwing them"?  When I began with EP the rates were equal and sometimes less than those of NYSEG, RGE, and National Grid.  Since April 2010, EP has been charging appox. 3 times that of the utility companies.  How can you explain that? Do the market purchasers for EP only have a 1st grade education? The only explanation I can come to is that the employees of EP how purchase off the market have no clue as to how to buy and are over paying and having to charge these obscene rates to the consumers in order to break even.  I may be completely wrong but its pretty sad that when a customer who trusted me calls my to complain and I have to tell them I am no longer an EP employee in order to somewhat salvage my reputation in NYS.  Something needs to be done about these rates immediately.  No matter how much cash back or airline miles you offer a customer, if they are being charged 15-20 cents / kwh and the utility company is charging 5.8 cents or less/ kwh, the customer is still being screwed.  I actually had a customer tell me yesterday that I "raped" her with these high rates.  I also get customers telling me constantly that they are contacting their NYS Senator to complain. I've held out for 2 years with this company but I don't see a future with it if these rates continue.  Thanks to Energy Plus I will NEVER be able to hold an Outside Sales position again in NYS.  If you have any information regarding any of this that isn't Energy Plus B.S. it would be appreciated.  I would like to think about possibly continuing my position, but I will NOT stand for lying, cheating, "raping", or hurting the innocent people that sign up with me any longer. Thank you.

I am an Energy Plus Supervisor and was very concerned to read about your experience. After looking into our customer database, I was unable to find any account that matches your information, and would like to be able to discuss with you further.  I encourage you to call our customer service team at 877-320-0356 to handle this situation.  With respect to your specific concern:

We offer a market-rate product whereby we buy electricity every day at the best possible price and use that price to set our rate so we can be as competitively priced as possible. We cannot speak to why the utility companies sometimes have lower rates than ours.   Rates also do vary across the state of New York so one customer's experience is not indicative of all regions.  Right now, many of our customers in NY and CT are receiving rates lower than their local utility and our competitors.

The length of time it takes to return back to the utility is completely governed by the utilitys rules.  We submit all cancellations immediately and the utility informs us as to when the cancellation will take place.  In this instance we would encourage you to call NYSEG and ask them for an off-cycle meter reading so that your billing cycle will end and your service can be switched back more quickly.

We do not charge cancellation fees nor lock customers into a contract.  Customers can try our service, and if they are dissatisfied, they can cancel at any time without penalty.  Unlike our competitors, we offer many different programs which provide extra value to customers such as earning cash back or airline miles.  We encourage customers to ask us about our offers to ensure they are receiving the benefit that best suits their needs.

I am an Energy Plus Supervisor and was very concerned to read about your experience. After looking into our customer database, I was unable to find any account that matches your information, and would like to be able to discuss with you further.  I encourage you to call our customer service team at 877-320-0356 to handle this situation.  With respect to your specific concerns:

        We offer a market-rate product whereby we buy electricity every day at the best possible price and use that price to set our rate so we can be as competitively priced as possible. We cannot speak to why the utility companies sometimes have lower rates than ours.   Rates also do vary across the state of New York so one customer's experience is not indicative of all regions.  Right now, many of our customers in NY and CT are receiving rates lower than their local utility and our competitors.   

        The length of time it takes to return back to the utility is completely governed by the utilitys rules.  We submit all cancelations immediately and the utility informs us as to when the cancelation will take place.  In this instance we would encourage you to call NYSEG and ask them for an off-cycle meter reading so that your billing cycle will end and your service can be switched back more quickly.

        We do not charge cancellation fees nor lock customers into a contract.  Customers can try our service, and if they are dissatisfied, they can cancel at any time without penalty.  Unlike our competitors, we offer many different programs which provide extra value to customers such as earning cash back or airline miles.  We encourage customers to ask us about our offers to ensure they are receiving the benefit that best suits their needs.