Enso Naturals Took my payment but did not send any products los angeles, California
On October 6th, 2011, I purchased two products from Enso Naturals via their website ensonaturals.com. I received an email confirmation notice that same day stating my payment had been received and that I would get a second email when the products shipped. Several days passed by and I did not get a shipping confirmation email. On October 12th 2011, I sent an email to Enso naturals via their email form on the contact us page of their website asking when my products would be shipped. I received a shipping confirmation from Enso naturals via email that same day stating that supposedly, the products have been shipped and it contained a tracking number. I went to the USPS website to track the package right after I received the tracking number and it said a shipping label had been created but it was not received yet by the USPS. I have been using that tracking number to track the package every day and it still says the same message, nothing has been updated. I then called the post office and tried to run the tracking number through them but nothing was found. I emailed the contact via their email form again on October 19th 2011 stating that the tracking number was showing nothing has been sent and I still have not got a response from the company. There is no company phone number listed on the site. Upon further investigation of this company, I found there are numerous complaints online of people not receiving any products from this company in the last 3 months. I would not purchase anything else from this company and encourage anyone else that has been through situation to voice their experience.