Print the value of index0
  • Report:  #1003332

Complaint Review: Enterprise Car Rental

Enterprise Car Rental Deceptive Trade Practices - "Damages" Plano, Texas

  • Reported By:
    Jess — Plano Texas U.S.A.
  • Submitted:
    Fri, January 25, 2013
  • Updated:
    Thu, January 31, 2013
  • Enterprise Car Rental
    4001 N Central Expressway
    Plano, Texas
    United States of America
  • Phone:
  • Category:

Where to go to get scammed on damages that are not just exaggerated but fabricated ?   Your local friendly Enterprise.

My credit card rental insurance took care of this, but I couldn't help but laugh at the "documentation".   The photo of an original just over 2 inch curb scrape on the lowermost flexible plastic front fender was doctored by sharply increasing the contrast on the camera used by the local friendly manager.   There was a very distinct bias to the local manager's verbiage.  Enterprise needs to clean up its employee force.

On the other hand, it just might be that Enterprise's business model is to scam you from the minute you step in the door.  Avoid Enterprise like the plague...

1 Updates & Rebuttals


Enterprise Rent-A-Car

St. Louis,
Missouri,
USA

Enterprise Cares

#2UPDATE Employee

Thu, January 31, 2013

Jess,

My name is Katherine and I am on the Enterprise Social Team.

We would like to look into this matter.  Please email Care@Enterprise.com with your contact information, rental agreement number, exact rental location, and all the details.  On the subject line please type reference number 130131-001981.

Thank you for your time!

Katherine

Respond to this Report!