Complaint Review: Enterprise Car Rental

I decided to use THIS location (in fuquay-varina NC) because I wanted to support a local company. Normally, I use B***** rental but they were 30 minutes away.  
So, stopped on into this Enterprise location and spoke with someone to reserve a vehicle to pick up three days later.  He said it was all set.  I asked him his name and he said It was Austin and apparently he was "filling in as he put it".  I guess they said he was like a regional manager kinda guy but according to the help, none of them are impressed with him and said they'd rather he just stay away cause he doesn't know what he's doing.  So, he says, you're all set for Saturday.  I left feeling like it was taken care of.

The day I am to pick up the car, I go in and apparently, he isn't there and I'm not even in the system.  He reserved NOTHING for me.  He did nothing.  Just pushed a bunch of buttons and said "you're all set", quoted me a price, showed me the cars, said "yes, he can get me a four door from the airport if that was what I needed and said you're set".  And when I got there, nothing.  zip.  So, I talk to a girl there.  She doesn't have a clue what to do.  Shaking, nervous, doesn't look me in the eye etc.  I'm doing my best to be kind to her and repeatedly told her, "I'm not mad at you, I'm mad at Austin for not doing anything"  she said, "Oh, I understand, I know"  but she really could care less.  So I tell her what Austin "set up" for me and she said, "I'm sorry, I dont have  a four door available."  I said, "you have to, I have to have one specifically for my work on Monday.  Can you get one from the airport like Austin said he was going to do?"  she said "no".   I said "well, I guess I can take an upgrade vehicle and give you time to get one on Monday and we can switch Monday night."  She says "okay".  Puts it all in the computer, and says its "$30.00 extra for an upgraded vehicle." I said "well, that shouldn't be my responsibility to pay that, YOU are the ones that dropped the ball, what car rental place doesn't have a four door to rent when they promised you one three days ago?"  She says "ya, you're right"  and does nothing about it.  I said, "just forget it, I'll pay it till monday night."  So she puts it through.  Then she asks me for proof of liability and I asked her why does she need that because they asked no one else for proof?"  She says they need it....so I show her my proof of liability.  She says, "I'm sorry, you're not covered enough for a vehicle" and begins to quote me all the more that it will cost me because I'm not covered enough. I told her "What do you mean?  I am showing you my insurance that says I have plenty of it."  She says "you'll have to take more out" and begins to quote me more charges.  I told her "I want to speak to the manager".  She says "hes out for lunch but that I can wait" 

So I waited over 30 minutes.  He waltzes in and she doesn't even tell him I'm waiting for him.  I firgure that he's the manager since he's the only guy there but still, I ask him if I could see the manager and he says "I'm the manager, my name is Adam, how can I help you?"  I tell him everything.  I tell him I have NO vehicle and no way of geting one and can he help me out?"  I'm very desperate at this point and I'm still very cool and kind. He says "well lets see"  So he says to me, okay we can do this, this and this, and I say, okay, its not as good as what Austin quoted me but I'll do it" and I pull out my card to pay and he says, "but all I need is proof of where you live like a utility bill."  I said, "why? what does that have to do with anything?"  He says because you're paying with a "debit card" thats the rules.  I said, "you have no proof of the last lady that just rented a van that she has insurance or of where she lives" he says, "she paid with a credit card so it doesnt matter" I said "you're telling me that if a person pays with a credit card, you dont ask for proof of where they live/insurance, but if they pay with a debit you do?", he says "yes, thats the rules"  I said, "just run it through, the moneys in there, you'll see" he says "no, I cant/wont"  So, I tell him I'll have to go all the way back home to find something, but the problem is that I just moved into a new apt and dont pay utilities so I dont really have a bill like what he's wanting but I did have a bill from the State and could I use that?"  He says "sure, bring it in."  So, I go all the way home, get the envelope/letter, bring it back, and after he reads the whole thing, he tells me "no, sorry I cant use this"  At this point, I'm starting to overheat with rage.  I've kept my peace and been extremely kind despite the ignorance from these fools, and I've been there for hours back and forth,  and now he tells me "no, I cant use that"  I stood there and  literally begged and pleaded with him, telling him, almost in tears, " I have the money, you wont get stiffed, can't you do anything to allow a letter from the State?, as of later on today, I'll have NO vehicle to get around with and wont be able to start a new job in two days etc"  He says, "sorry, theres nothing I can do"   I left that place in such humiliation, shame and anger.  

I got on my phone and called the "closest" B***** car rental, which like I said was over 30 minutes away and within 10 minutes the gal assured me my car was all set.  I went there and picked it up and gave them all of the money and actually more, because I had to re-rent it again for two more weeks.  

So, heres what I say to that enterprise rental and EVERY single other one, I will forever tell people of the horrible experience I had there and to NOT go there.  Sadly, since telling people my terrible experience, I've had several people tell me they too have had sour experiences with that location and would never use it again.  
So, b***** Car rental gained over $1000.00 because of the morons at Enterprise.  NEVER AGAIN!!!