Complaint Review: Enterprise Car Rental

 I used to have a very high regard for this company but in the past month I have had several unpleasant experiences, the last of which seems to fall in the category of "rip off". 

This company says that receipts for rentals are available online within 48 hours of rental return, and when I returned the vehicle I was told the same thing. It has been five days and it is still not available (this is the second time this has happened in the last month with them). Furthermore, they charged me about $100 more than the quote and I don't know if this charge includes a deposit to be refunded or if they overcharged me.  I am told the ticket has not yet been "closed out" so I can't get an answer.  There is no excuse for this delay in closing the account.  This penalizes the customer and benefits the merchant, as they can use the customers money (deposit or overcharge) during the delay. Meanwhile, the customer (me) is waiting for company reimbursement which can't be requested without a receipt, and am paying interest on the actual charge as well as the overcharge (or deposit). Furthermore, the longer the wait period the less likely the customer is to check the amount.  This is incredibly poor service for the business traveler.

I have now wasted an hour on the phone with them trying to get an answer. I have emailed their corporate office, disputed the credit charge and now filed this report.  I did this all while I was on hold waiting for an answer. Norfolk airport location also tried to pass off a car on me that reeked so badly of cigarettes that I could smell it as I walked up to the car's open window. 

Enterprise, you are slipping BADLY!  Your practices are very suspect, and because of this experience - coupled with the numerous reports of unscrupulous practices I see noted on this bulletin board - this formerly-loyal customer is going elsewhere.