Complaint Review: Enterprise Car Rental

If the Enterprise you live near is an airport location, they will not pick you up. Guaranteed the next nearest one will cost more. If you call for a quote from the same office in the same day more than once, you will get different prices. Those prices will always be more than their online offer. If you do get a pick up it will be at their convenience. Don't lock the key in the car. They won't understand that you no longer can drive the car because you don't have the key and they will try to get you to go to another location to pick up a new key. For all their offer of transportation, they were very reluctant to go get the key themselves or to even offer a ride to where the car was located.

To rebut another complaint, they don't let you know that there is a mileage limit if you go out of state. Even that policy doesn't make sense. If I wanted go to San Francisco from where I live, I wouldn't have a mileage limit. If I decided to go to Las Vegas, I would even though it is a shorter distance. I think their policy should just be a mileage limit price and an unlimited milage rate no matter where you decide to go.

Amber
Los Angeles, California