Complaint Review: Enterprise

I had a rental from Newark, NJ on Nov. 30, 2013 (Saturday). When I booked my rental, I was told that I could return my rental car to Conshohocken office, PA on Dec. 1, 2013 (Sunday). There are two offices closer to where  I live, but they were not open. So I booked it and promised to return it on Dec. 1, 2013 to Conshohocken office, PA.

However, when I returned my rental car to Conshohocken office, PA on Dec. 1, 2013, the office was closed. Apparantly, a local office's hours can be changed without updating their system. But I followed what was told by their instruction. Anyhow, I filled in a form I got from the airport. I clearly marked that I returned the car on Dec. 1 at about 12:00 PM. Then I dropped the key and the form into the dropbox.

When I got my bill, I was charged for an extra day. I called the local office, airport office, and their corporate office. I was told by three representatives that someone would contact me within 24 hours three times.  (I called one at a time. No one called me. Then I called them again.)

I am not sure why a company would treat the customers so badly.