Complaint Review: Enterprise Rent A Car

I normally would not post on this particular site, i love it for reference, it's great. However, i just wanted to add to the complaints about Enterprise.

On a very cold morning I went to Enterprise to pick up the car i had reserved for the weekend (thanksgiving wknd). I was driving 4 hours south to Douglas GA. The gentleman walked around the car, inspected it, as they always do, made a few small comments and i signed my name agreeing. It was 7:30 am in Atlanta in the cold. I can only hope that the gentleman that was helping me made a mistake, but he did not note a very large "ding" in the side door. I arrived at my mother's the sun was out, and it (the ding) was very visible. Knowing that i had not stopped i knew that it was there previously.

Upon returning the vehicle my normal in and out turned into a big to-do about this "ding" he sits me down say he is going to have to file a report with my insurance company, etc. I was so angry, i explained to him that it was already there, and he did everything but call me a liar.

He starts to peck away at his computer and says "oh" i see that there was already a claim or report (i cannot remember which it was) filed with regards to this "ding" I never said another word to the man, i just walked out.

Save yourself the headache. Who wants to spend their whole trip worrying about the effects of a "ding".

First and last time renting from Enterprise. I swear by ******. I have never had an unpleasant experience.

If you must rent from Enterprise, as i had to that one time, check EVERY detail.

B M Swafford
atlanta, Georgia
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.