Enterprise Rent-A-Car at PDX Unreasonable Extra Cleaning Charge Portland Oregon
Worst experience ever. We rented a van for two days and we were told the condition of the car was fine when we dropped it off at the airport. A day later I received an email stating there was dirt on the car and they charged me $110 extra for cleaning without ANY proof (They got my last name wrong, by the way). I emailed them back, and I did not get a response. I called them, and they told me they would call me back but they never did. They have the worst customer service and gave me no respect. DO NOT CHOOSE ENTERPRISE
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#2UPDATE Employee
Wed, March 02, 2016
Joe,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to [email protected] // including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please list Reference Number 160302-002686 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise