Complaint Review: ENTERPRISE RENT A CAR

I was unvolved in a accident which was not my fault and the insurance company of the other driver agreed to repair my car and provide a rental car. I decided to extend my lunch from 1 hour to 2 so that I could drop off my car and make the correct arrangements. The process exceeded 2 hours and I informed the Enterprise rent a car associate that I only wanted the coverage that is included at no charge. He stated that I was requesting basic coverage. He also told me that the insurance company is paying for a larger car then what I recieved so, his manager would call me in a few days to ask if I wanted to trade my car in for a appropriate model. I agreed and signed the paperwork before leaving so that I could return to work. after 1 week, I noticed additional charges on my card after 1 week and called their number immediately. To my suprise, they are not open Saturday or Sunday, so I left a message demanding a explanation for charges.

I soon found out the the basic setup that the associate signed me up for is not included with the $24.99 a day that the insurance company was paying for. I had to pay $230.00 for 12 days of useless coverage. After they removed the insurance charges , they told me that I should be careful about what I sign. They also tried to convince me that taking insurance off would require a additional fee if any damages were found upon return. I find this very interesting because this vehicle has various dents and dings that we attempted to document when I accepted the vehicle. In my opinion, if a vehicle on their fleet has damage, it should have been repaired immediately before renting it to the next customer. I was horrified to hear that they actually have a scam going, making extra money charging consumers for damages that were already there. I will have this car for another day but if I have any more problems (any at all) with this location, I will seek legal action-NO QUESTIONS ASKED!