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  • Report:  #824631

Complaint Review: Enterprise Rent-a-Car

Enterprise Rent-a-Car Charging me 600$ for a 1 inch scratch I didn't cause!! Hamilton, Ontario

  • Reported By:
    Kar — Hamilton Ontario Canada
  • Submitted:
    Wed, January 18, 2012
  • Updated:
    Fri, January 20, 2012
  • Enterprise Rent-a-Car
    40 Cootes Dr Dundas, ON L9H 1B3
    Hamilton, Ontario
    United States of America
  • Phone:
    (905) 627-9177
  • Category:

I have rented cars from Enterprise few time before and I did not have any problems with them and so I didn't suspect that they would fraud me this way. When I picked up the car, we did a really quick walk around and I trusted the representative. However, I did notice he was extremely quick with the walk around. over the 4 day rental period, I can assure you that there was nothing that could have caused any damages because the car was parked at the hotel for the entire time as we used public transportation and walked around in montreal downtown. When we returned the car, they found a "1 inch scratch on the front bumper" which may have been there when I rented the car. it was so small that there is a high possibility of missing it when he did the walk around. It would have been impossible to notice the scratch in the walk around as it was so tiny and it was right at the front bumper in the middle and the car was facing the rental office that we did not even take a look at the bumper! He quickly filed a report, and the representative was very rude! he did not explain that it would be sent to a collision center or anything, he has told me to pay a 100$ for the damage and that it would be sorted out! he DID NOT indicate that the 100$ was only a deductible! He did not mention anything else. Couple weeks later I received a letter from the damage recovery unit stating that the damages cost close to 600$ and have contacted my insurance company without my consent and now it is on my file affecting my insurance! 

what I don't understand is that how can a 1 inch scratch cost me 600$ that I did not cause. I can guarantee that I did not hit anything and had no damages while the car was in my possession. I feel truly scammed as a student, I cannot afford to pay this damages! 

Enterprise Rent-A-Car are rude and they rip you off! 

4 Updates & Rebuttals


coast

USA

Joseph Brown

#5Consumer Comment

Thu, January 19, 2012

I have rented from Enterprise many times and have never been scammed.

The OP stated the car was left unattended in a parking garage. Unattended cars can get damaged.


Joseph Brown

Spartanburg,
South Carolina,
USA

Criminal Enterprise scam

#5Consumer Comment

Thu, January 19, 2012

Come on Coast, you've been here long enough to know this is a typical Criminal Enterprise scam to bleed more money from a consumer.I mean, over 200 reports here and no telling how many others on the net. They need to be put out of business.


Enterprise Rent-A-Car

St. Louis,
Missouri,
USA

Enterprise Rent A Car

#5UPDATE Employee

Thu, January 19, 2012

Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and/or damage claim or "DX" number and any further information.

When emailing, please list Reference Number 120119-000319 in the subject line. We look forward to hearing from you.

Respectfully,
Genelle
Enterprise Rent A Car


coast

USA

A parked car can get scratched

#5Consumer Comment

Thu, January 19, 2012

"there was nothing that could have caused any damages because the car was parked at the hotel"

Something or someone could have scratched the car while it was parked.

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