Complaint Review: Enterprise Rent A Car - Credit Card Fraud

I rented a car trough my car insurance company. at Enterprise  The daily allowed rate is $35. They did not have a car for me so the employee offered me an SUV and said that he will rent it for the daily allowed amount of $35. He said that if they needed the car back he will call me and I have to return it. I never got a call from that office. When I returned the car they charged my insurance company over $1000.00 and then charged my credit card $346 for the "upgrade". I told the manager that my agreement with the employee that rented the car and was not present. She gave me a copy of the rental agreegement where clearly he hand wrote "extra $5 per day". I showed her my copy of the same agreement which did not reflect what he wrote after I left that office. She said that she will look into it and call me back the following week. Soeehow she realized their fraud and agreed to refund only $155 since their employye did not remenber our conversation. I did not get my full amount. Do not rent from Enterprsie. I was told of similar stories before, but unfortunately Allstate, my insurance company, only does business with them. I mostly go to (((competitor's name redacted))). They know how to do business but I was forced to go there by my insurance and paid the price. Thank you Enterprise in Delray Atlantic Avenue office for the worse rip off ever....