Complaint Review: Enterprise rent-a-car

The worst customer service and disrespectful customer service I have ever experienced. Man who has no integrity or care in the world for her lack of customer service. On more than two occasions with the last 3 days we had a reservation and attempted to retrieve the vehicle reserved and the branch in the branch manager has failed to follow through with the car rental on the first occasion the appointment was for 6 p.m. Madison arrived at 5:15 only to be told it was too late there's nothing that she could do for him know Car to the morning on the second occasion he goes then he has all the paperwork as utility bills drivers license his paycheck he's turned away for not having full coverage insurance instead of offering to add the full coverage insurance for the rental

we called back 20 minutes later to add the insurance when we find out from customer service but that's available and she's renting the vehicle and there's no vehicles available and she has no idea when when you questions about why should we get the rental away and not offer the insurance her first response was our associate McNair she apologizes the second responses for associate that it's because she thought that man has been was not full time because his paycheck have less than 40 hours in the paycheck husband is full time is the mechanic he gets paid for flat rate pay. Second of all it doesn't matter if you're full time and part time as long as employed.

The manager then tells my upset husband that she has a five person waiting list, and what do you know , she xares not enough to place us as tge firsr person on that list, no at the bottom. The manager then proceeds to hang up on me when she is not able to handle that I'm upset that she's not offering any resolution and Cares not how our lives are affected. I then called corporate and had mibd you akeady had two ecsulated complaints filed wauting fir resoution for this situation.

Corportate Customer service office fails to provide solutions and tells me they're not able to even call the location manager to find out what's going on in to help us with our confirmed car rental. They offer a weak im sorry you hace to waut gir regionak managment to contact you iys in their hands now. Understand we have jumped through all the legal hoops and provided all the documents to rent the vehicle and give them our money. Unfortunately for the citizens of Nags Head North Carolina this enterprise is the only company that we have on the island. I would avoid this enterprise at all costs I can guarantee that they do not care not about their customers nor do they Care to resolve the situations caused by the inadequate management and associates.