Complaint Review: ENTERPRISE RENT-A-CAR DULLES INTERNATIONAL AIRPORTVIRGINIA

I rented a car from Dulles International Dulles International Airport location,on Thanksgiving Day (11/26/2015) around 10:00pm. I was informed by the employee (Blain) that the computer is down and his tablet is not working; hence no documentation was done to record the vehicle's existing dents and scratches. But I was assured by Blain(enterprise employee) that the left rear bumper dent and scratches that I pointed out are very minor, and is already on file.

The vehicle was used for few days and was returned on 11/29/2015. The employee on duty in charge of receiving the vehicle claimed that the left rear bumper has a dent which was the same dent that I pointed out to Blain when I was picking up the vehicle. We went to the office and the lady at the desk informed me that the scratches and left rear bumper dent were peviously reported and in their computer file. I was not given a copy of the paperwork, instead I was told that it will be mailed to me. Again I was told "not to worry about it".

Today, I received a notice that I am being charged $877.65 for damages that I am not responsible for. I will file a formal complaint with our Autoclub, Southwest Airlines and I will get the word out to my company which employs 5,000 people that I strongly believe that this Enterprise Rent-A-Car Dulles International Airport Branch resorts to fraudulent practices for financial gain.