Enterprise Rent a Car ELRAC REFUSED TO REFUND ME THE COST OF A MILDEW RENTAL THAT LEAKED OIL ON MY DRIVEWAY St Louis Missouri
IN 2015 ENTERPRISE GAVE ME A TOYOTA RAV 4 RENTAL THAT SMELLED MILDEW INSIDE WHICH I BELIEVE CAME FROM THE AIR CONDITIONING NOT DRAINING PROPERLY. IN ADDITION THE CAR LEAKED OIL ON MY DRIVEWAY.
THEY ALSO REFUSED TO REFUND ME ANY OF THE MONEY PAID TO THEM
IT IS MY BELIEF ENTERPRISE WAS MORE CONCERNED WITH LOSING MONEY BY TAKING THIS VEHICLE OUT OF SERVICE TO REPAIR THE MILDEW PROBLEM AND OIL LEAK THAN WITH WHETHER THEY WERE PROVIDING DECENT RENTALS TO THE PUBLIC.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#2REBUTTAL Owner of company
Tue, May 16, 2017
We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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