Complaint Review: Enterprise rent-A-car

In 2/6/2015 the body shop contact with enterprise rant car and request a min van for me at 2/9/2015 at 8:00am at the body shop , I went there in that day at 8 to leave my car and pick up the min van but the enterprise man he was not there after 25 minutes he came with small car and he asked me to go to the enterprise office we drove 15 minutes there after that in the office they make me wait 15 minutes more the man in office he brought me to pick up a min van with out explain to me how much extra money I have to pay and for what he makes me singe the contract and go , that min van was so bad after I drove it next day I went to another enterprise close to me and I ask them to change it for me but the asked me to wait I and they will call me later to give me anther one this office in Schiller park but they didn't call I called them next day they answer me the same ,after that somebody called me from enterprise tell me I have to pay around 40$ extra a day I called my insurance make complain the answer me back my policy is 30$ a day and I have to pay around 22$ a day extra I was complain about rant car company because the deal will them ,in 2/13 /2015 the man in body shop call me my car is ready I want there at 5:00 pm drop the rant min van in body shop and pick up my car I give it the key to the body shop man in 2/14/2015 somebody from enterprise called me 9:00 am he sad there is damages in min van and I have to pay for that I sad I didn't have any damages in van nothing happened with me when I was driving this van but he answered me with not nice way I have to pay I sad I'm coming there to see ,I want there the van was not there when I asked them where the min van the ask me to wait after 20 minutes they bring the van the antenna broke and something on hod that not damage the gay there sad they will charge me for that I called the police to make report police came but they took the min van before the police man sad we can't make a report.

The enterprise charge my cred card 185.38 $. At 2/19/2015 and they send me a letter with claim number they want me to send them my claim information  I did not make claim and I do not want 

thank you