ENTERPRISE RENT A CAR ENTERPRISE RAC Scam Fake Claim $1400 ROOF DAMAGE-WE CHECKED CAR & SAW NOTHING! AMARILLO, Texas
We rented a vehicle from ENTERPRISE RENT A CAR after a car accident. The person that hit our car forced us to use Enterprise due to their insurance. We rented a car for THREE DAYS. Only driven approximately 50 miles back and forth to school. Stored under a COVERED GARAGE when not in use. Went to return car and were informed later by ENTERPRISE that the ROOF HAS $1400 worth of damage! Seriously???!!! There was a hail storm ONE WEEK BEFORE WE RENTED! The insurance adjustor even said it looked like hail damage, but there was NO STORM DURING THE 3 DAYS OF RENTAL. This place is a TOTAL SCAM! HUNDREDS OF FAKE CLAIMS on the internet regarding ENTERPRISE. DO NOT WASTE YOUR TIME BEING SCAMMED BY THEM. We will NEVER use their services again. They even sent threatening letters, harassing phone calls, on and on while the insurance company was settling the claim. We had to pay our deductible, WHICH WAS PAID, yet they continued to harass us! One threat said they would get an attorney, and never allow us to rent from ALAMO, ENTERPRISE, OR NATIONAL CAR RENTAL. WELL, GUESS WHAT?!?! I'LL RIDE A BIKE FIRST! NEVER AGAIN!!!!
2 Updates & Rebuttals
voiceofreason
North Carolina,United States of America
Why did you pay anything?
#3Consumer Comment
Fri, March 23, 2012
You shouldn't have had to pay a nickel. Why didn't your insurance company fight them on this?
I think, if you're being expected to front the deductible, that you have a right to insist they do, before they have a right to insist you pay anything.
It's an obvious fraud scam by Criminalprise and if your insurer insists on quietly submitting to it because fighting it isn't worth their energy, you shouldn't be forced to pay crap.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Rent A Car
#3UPDATE Employee
Fri, March 23, 2012
Thank you for bringing this to our attention. We take customer service very seriously and we would like to look into this for you. Please send us a detailed email, including the exact rental location information, your contact information, "DX" or damage claim number and your rental agreement number to care[at]enterprise.com.
When emailing please list reference number 120323-000343 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Social Media
Enterprise Rent A Car