Complaint Review: enterprise rent-a-car

* From September 30, 2011 to October 2, 2011, I rented a 2011 Chevrolet Impala from Enterprise Rent-A-Car at the Philadelphia International Airport.

 

* September 30, 2011 The estimated total price for this rental was $37.86.  Enterprise Rent-A-Car charged my credit card $45.43 when I picked-up the rental car.



* September 30, 2011 Surinder, the Enterprise agent who inspected the vehicle, was chatty, distracted, and rushed through the vehicle inspection.  Surinder did not conduct an inspection of the roof of the vehicle.  As a result, inspection of the vehicle at the time of rental indicated no damage to the roof of the vehicle.

 

* September 30, 2011 through October 2, 2011 Upon leaving the Enterprise Rent-A-Car facility at the Philadelphia International Airport, I drove the vehicle to the SpringHill Suites Hotel at Quakertown, Pennsylvania to attend a wedding.  The vehicle was parked in front of the SpringHill Suites at Quakertown, Pennsylvania for the duration of my stay.  Transportation to the various wedding ceremonies was provided by a shuttle service.  No damaging event of any kind occurred to the vehicle while it was in my possession.

 

* October 2, 2011 - I returned the vehicle to Enterprise Rent-A-Car at the Philadelphia International Airport.  Enterprise agents, Adrianne and Jenesis, claimed the roof of the vehicle had been damaged.  I disputed their claim at the time I returned the vehicle, and so indicated by writing my remarks on the October 2, 2011 Loss/Damage Detail Report.  Adrianne and Jenesis demanded to know my automobile insurance deductible.  I told them my deductible was $500.00.  Enterprise Rent-A-Car charged my credit card $537.86.

 

* October 6, 2011 I contacted my credit card company and disputed $492.43 of the Enterprise Rent-A-Car charge to my credit card.  I indicated I accepted $45.43 as a legitimate charge for the vehicle rental.

 

* October 8, 2011 I received a letter, dated October 4, 2011, from Enterprise Rent-A-Car Damage Recovery Unit.  This letter stated that there was damage or loss to the vehicle I rented and instructed me to contact my insurance company and/or credit card company to report this claim.

 

* October 15, 2011 I received a letter, dated October 11, 2011, from Enterprise Rent-A-Car Damage Recovery Unit.  This letter stated that I will be held responsible for damage to the vehicle and instructed me to contact my insurance company and/or credit card company to report this claim and to provide Enterprise Rent-A-Car with my claim information.  The letter also stated that, if I wished to pay the claim myself, to remit payment within seven (7) days.  This letter did not indicate any payment amount due.



* October 24, 2011 I received a letter, dated October 20, 2011, from Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  This letter stated the Enterprise damage claim had been paid in full and that the claim is closed.  This letter did not indicate the amount that had been paid.



* October 31, 2011 I spoke on the phone with Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit and asked for an explanation of her October 20, 2011 letter.  Ms. Jamison explained that the total cost for my vehicle rental and damage repair was $212.86 including $37.86 for the vehicle rental, $125.00 for repairs to the roof of the vehicle, and a $50 administrative fee.  Ms. Jamison also explained that because my credit card had been charged $537.86 on October 2, 2012, I would receive a $325.00 check from Enterprise Rent-A-Car for the difference between the what had been charged to my credit card and the total cost for vehicle rental and damage repair.  I told Ms. Jamison that I continued to dispute the damage claim.  Ms. Jamison said I needed to send a letter to her at her office address.



* November 7, 2011 I sent a letter, via email, to Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  In my letter, I disputed all damage claims made by Enterprise Rent-A-Car and indicated I would pay only $45.43 for the vehicle rental.



* November 8, 2011 I received an email from Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  Her email included a copy of repair order for hail and other damages to the vehicle.

 

* November 10, 2011 I received a letter, dated November 7, 2011, from my credit card company.  This letter stated that my dispute with Enterprise Rent-A-Car for the amount of $492.43 had been resolved in my favor, and that the merchants bank agreed to issue credit to my account.

 

* November 19, 2011 I received a $325.00 check, dated November 15, 2011, from Enterprise Rent-A-Car Damage Recovery Unit.



* November 22, 2011 I sent a letter, via U.S. mail, to Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  In my letter, I enclosed the $325.00 check sent to me by the Enterprise Rent-A-Car Damage Recovery Unit and a copy of the November 7, 2011 letter I received from my credit card company.  My letter stated that this matter had been resolved in my favor and that I continued to dispute all charges from Enterprise Rent-A-Car in excess of $45.43 related to my vehicle rental.



* March 16, 2012 I received a letter, dated March 12, 2012, from Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  This letter stated I owed a balance due of $167.43 and to remit within ten (10) days.



* March 17, 2012 I sent a letter, via U.S. mail, to Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  In my letter, I indicated this matter was resolved in my favor in November 2011 and that I would not pay any amount more than the $45.43 I had already paid to Enterprise Rent-A-Car.



* March 30, 2012 I received a letter, dated March 26, 2012, from Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  This letter stated that if did not pay $167.43 within ten (10) days of March 26, 2012, Enterprise Rent-A-Car will turn this matter over to a collection agency or independent attorney.  This letter also stated I will not be eligible to rent from Alamo, Enterprise or National Car Rental.  This letter included a bizarre invoice indicating $0.00 amount due to Enterprise.



* April 1, 2012 I sent a letter, via U.S. mail, to Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  In my letter, I indicated I was disappointed and confused by Ms. Jamisons March 26, 2012 letter and that I would pursue remedies available to me regarding the fraudulent claim by Enterprise Rent-A-Car.



* April 10, 2012 I received a phone call from Debra Jamison of the Enterprise Rent-A-Car Damage Recovery Unit.  Ms. Jamison stated that this matter would be turned over to a collection agency.  I told Ms. Jamison that I would pursue all remedies available to me.