Enterprise Rent-A-Car Made me spend half a day trying to fix their tire Houston, Texas
I picked up a rental car at the George Bush International Airport in Houston Texas for a 3 day conference. Picked up 2 nails on the freeway on the 2nd day of the conference. Didn't have a lot of time to sit around at a tire shop while they did a flat repair, so I went to not 1 but 2 different enterprise locations to swap vehicles. I was turned away empty handed, and at the second location was given poor directions to a contracted tire shop. 4 hours later, I finally had the car back in shape, missing a SIGNIFICANT portion of my conference. When I complained to Enterprise about my poor experience, their only answer was "We're sorry, but we'll do better next time!", uh... I'm sorry, you see there wont be a "next time"...
2 Updates & Rebuttals
Joseph Brown
Spartanburg,South Carolina,
USA
Tired of tires
#3Consumer Comment
Mon, February 06, 2012
Uh oh, looks like Genelle got thrown under the bus. Must be getting very crowded under there.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
We are listening
#3UPDATE Employee
Mon, February 06, 2012
Michael, we are listening and I regret that you had this experience. I want to address this further. Please email care[at]enterprise.com with your contact information, rental agreement number, the locations that did not provide a switch out, and full details of the incident. Please use "Incident 120206-000443" as the subject of the email so I can tie your email to your case file. (Rich)