Enterprise rent a car Over Charged Lakewood, Washington
On November 29, 2012 Enterprise rent a car's webpage advertised the 2013 Mazda 3 for $114 plus tax a week. When I got down there I was charged $330 a week. I called another enterprise rent a car and asked the rate of the Mazda 3 and they said it was $151.07 with all taxes a week. This a very basic economy car that doesn't even have power locks. How they can advertise one price and charge another and get away with it is mind boggling. My car has taken longer to get repaired and so I have had the rental for a month now and each week they amount charged per week gets higher. In another week the amount will probably be at $1000 a week. I plan on contacting the Attorney General as well over this scam.
2 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#3UPDATE Employee
Thu, January 03, 2013
Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your contact information, the rental location, and any other details.
When emailing, please list reference # 130103-002622 in the subject line.
Gillian T.
Social Monitor Coordinator
Carmen
Lakewood,Washington,
United States of America
update
#3Author of original report
Thu, January 03, 2013
Went in today and spoke to the manager. She said she took care of the over billing. Will wait and see if it is true at the very end when I return the car without Enterprise making any bogus claims. Will update on here.