Enterprise Rent-A-Car Rocker Panel Damage after car has been dropped off Commack New York
I just read several other reports where people rent a car from auto body shop location from Enterprise Rent-A Car.
The associate in my case dilberately said not to take additional insurance because it is a waste. We were trying to keep the cost of the rental within the insurance company allowance so we did not take the additional insurance.
After dropping the car off on a Friday night at approxiamtely 4:00 pm, we receive a call around 7:30 saying the rocker panel had a dent and to call them back. Well, the next morning I was at the location to inspect the car and it wasn't there. So I waited and sure enough, the location employee drives up in the car. Not sure where the car was and why it left the loctation Friday night after he picked it up.
Anyway, the damage was well hidden and flowed with the curves of the car. It would have been hard to see if you weren't looking down low. Very hard to determine what can even cause this type of damage. I was not aware of it having the car for almost two weeks.
So, we are fighting this as I write this and it was pleasing to see other reports EXACTLY the same, rocker panel damage. That is the easiest part of the car to overlook, underneath the door.
I already put a claim in with the BBB and will alert my insurance company if they proceed with a claim.
4 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Cares
#5UPDATE Employee
Fri, April 25, 2014
aspiteri,
I've noticed you state that you're having difficulty with the email address. The correct working email address for the Social Media Team is care@enterprise.com. If you are having trouble make sure that you type the address in the field and you do not use the hyperlink. Please reference number 140421-003104 in the subject line of your email. We look forward to hearing from you soon and assisting you with this.
Regards,
Carol
Social Media Specialist
Enterprise Rent A Car
aspiteri
West Babylon,New York,
Enterprise-Rent-A-Car false sense of care
#5Author of original report
Tue, April 22, 2014
Further to the response by "Mitch" with an invalid email address of care@enterprise.com, I want to upload an image of www.brand.com. This is the vehicle Enterprise-Rent-A-Car uses to attempt to make them look like they care.
aspiteri
West Babylon,New York,
Email address not valid
#5Author of original report
Tue, April 22, 2014
Unfortunately, care@enterprise.com resolved to care@brand.com and neither of these email addresses are valid. Seems like Enterprise is trying to show they care on the surface to the readers of this website. I noticed a similar comment from someone else that had the same issue.
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Customer Care
#5UPDATE Employee
Mon, April 21, 2014
aspiteri,
Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at Care@Enterprise.com with complete details, including the your contact information, rental agreement number, damage claim number (if you have one) and any further information regarding this experience.
When emailing, please list reference number 140421-003104 in the subject line. We look forward to hearing from you.
Sincerely,
Mitch
Social Media Coordinator- Enterprise