Enterprise Rent-a-Car Theives Zephyrhills Florida
About 10 years ago I had to rent a car from Enterprise due to a car wreck and they had an office at the car dealership that i was getting my repaired at. After i returned the rental to Enterprise all of a sudden I am getting harrasing and threatening emails and phone calls about damage to this car, which were not there when i returned it. I ignored them.
I just tried booking a reservation today and I was told that i was on the DO NOT RENT list. I was not given and explanation other than to call the 800 number. I got the run around and was eventually told it was for returning a damaged car. There was no damage when I returned it. But they do not want to see the photos that I took when I returned it to there office that does not have a secured lot. They want $500 (my deductible) to be able to rent from them again. Not in this life time.
1 Updates & Rebuttals
United States
Enterprise Cares
#2UPDATE Employee
Fri, November 03, 2017
Heidi,
we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.