Complaint Review: Enterprise Rent A Car

On Monday March 5th 2012 I rented a mini van from Enterprise Rent a Car at their Plymouth, Michigan location. Prior to leaving the lot we did a walk thru. The front bumper was majorly cracked! I had to point that out the Leasing Agent, he never pointed it out! The back bumper had abrasions and scuff marks. I pointed it out to the agent say in back bumper has scuff marks! He noted this down on the agreement and then proceeded to try to sell me on every single supplemental service he could, insurance, roadside service and some other insurance. I declined and he was not to happy. The rental was for $175 for the week (All inclusive). The print out came as $195. I told him this was incorrect and he said they would adjust it when I returned. I rented (signed out) the van and left. Upon returning the vehicle, the same agent inspected the van and called out one of the scuff marks as damage. Claiming that it was fresh! What are we talking about a scuff mark or sushi? Fresh!!!! The White colored van had not been washed in a week. Any scratched or marks were going to collect road grime! Apparently they have some tool to measure blemishes and anything outside of the tool is considered DAMAGE! Well the Leasing Agent and his Manger refused to accept that it was pre existing issue and I paid the rental charges, the insurance deductable which should have been $250 but the held $500 along with sharing any insurance information that they wanted. Also I had to go thru a whole story of the wrong rental rate being charged before they would adjust it.

 I will never go back to rent from this company ever again and am making it my mission to share this on as many sites as I can. I will be darned if I am going to be taken advantage off. The so called damage is the length of 1 credit cards! I took photos and any one I show them to laughed!

 Lesson to be learned
Avoid doing business with these shysters i.e. ENTERPRISE RENT A CAR
Take pictures of the damage with the Agent in them as proof prior to leaving with the rental
Ask them what constitutes damage and using that as the guideline go over vehicle pointing out every single blemish you see no matter how small. Dont be rushed, make the Agent earn their pay and work for the SCAM they a re pulling.