Complaint Review: Enterprise Rent-A-Car

I had a highly disappointing rental experience with Enterprise Rent-A-Car that I feel compelled to share. I made a reservation for a full-size sedan at their Belmont, NC location, but upon arrival, there were no sedans available as promised. Instead, I was given a red Kia Sportage that reeked of dog urine and was covered in dog hair from the previous renter. The condition of the vehicle was unacceptable, especially considering the assurances made during the reservation process.

I contacted the Belmont location and their customer service department, but the responses I received were inadequate. The replacement vehicle provided, a white Nissan Sentra, was in an even worse condition, with visible neglect in terms of cleanliness and maintenance.

This experience raises concerns about Enterprise Rent-A-Car's commitment to customer satisfaction and their adherence to basic standards. Charging cleaning and detailing fees seems ironic when they fail to provide cars in an acceptable condition. The lack of accountability and responsiveness is deeply disappointing.

I am sharing this report to shed light on the subpar rental experience I had with Enterprise Rent-A-Car. Consumers deserve transparency, reliability, and quality service. I hope this report serves as a warning to others and prompts Enterprise to reevaluate their practices to ensure they meet the expectations of their customers.

In summary, my rental experience with Enterprise Rent-A-Car in Belmont, NC was marked by a failure to fulfill reservations, unsatisfactory vehicle conditions, and a lack of responsiveness from their customer service department. These issues highlight a concerning disregard for customer satisfaction and basic standards of service.