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  • Report:  #1155163

Complaint Review: Enterprise rental car

Enterprise rental car Charging customers for damage they did not commit conshohocken Pennsylvania

  • Reported By:
    Breanne — ambler Pennsylvania
  • Submitted:
    Mon, June 16, 2014
  • Updated:
    Fri, June 20, 2014

we recently rented a car after an accident. When we picked up the car we looked it over, she wrote down some scratched, dents etc but when we pointed out some small marks she said if its smaller than a dime size dont worry about it. Four days later we returned the car, the attendent called us over to show us a mark he had found. We had to get on our knees tp see the incredibly small dent that was no more than dime size and very shallow. The damage was so small that it could have very easily been missed the first run through, it was barely visible even with someone pointing it out. They filled a claim stating that we had damaged the car . We called to file a formal dispute the first person we talked to said that the damage had already been fixed ( a lie) and it would be $750. We asked to see proof that this damage was never reported before, they refused. After about two weeks we called again and spoke to someone else that said after investigation that we were liable and sent us a bill for $1000.  

We did not commit this microscopic damage and now we are expected to pay $1000 dollars. Its unbelievable to me that they can charge their customers for damage they did not commit. They are crooks and something needs ot be done about it. 

2 Updates & Rebuttals


Breanne

ambler,
Pennsylvania,

Enterprise

#3Author of original report

Fri, June 20, 2014

Please stop acting like emailing this link will do anything @enterprise cares. It doesnt, they do not get back to you, it does not help, you dont talk to anyone, its yet another scam to make you think they are actually looking into the injustice they caused you.  


Enterprise Rent-A-Car

St. Louis,
Missouri,

Enterprise Cares

#3UPDATE Employee

Wed, June 18, 2014

Breanne, 

We’ve taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location, your contact information, your rental agreement or reservation number, DX or damage claim number, and any further information regarding your experience with us.

Please reference Number 140618-008917 in the subject line of your email. We look forward to hearing from you soon.

Respectfully,

Zachary A.

Social Media Coordinator

Enterprise Rent-A-Car

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