Complaint Review: Enterprise Rental Car

I recently rented a car from Enterprise at the Ontario Airport in California.  I was pleasantly surprised at how easy the check-in procedure was and how quickly I was led onto the lot to pick up the vehicle.  I did the usual walk-around of the vehicle to look for pre-existing damage.  Other than some minor scratches, there was none, and I did take pictures.

When I brought the vehicle back, a nice young man received it.  There was no mention of any damage to the vehicle (because there was none) and after exchanging a few pleasantries with the employee, I left the rental yard.

Shortly afterwards, I received two emails from Enterprise thanking me for my business and encouraging me to write a social review on Google and/or Facebook.  There was no mention of any damage done to the car. 

Two weeks later, I received a letter in the mail from the Damage Recovery Unit of Enterprise claiming the car suffered damage to it during the time I had rented it.  I couldn’t believe it! I knew there had been absolutely no damage done to the car, and my first thought was that the letter itself must be a scam, but after reading on-line reviews about Enterprise, I believe the letter is for real.

My experience with Enterprise went from great to disgusting.  I vehemently deny that any damage was done to the car during the time I had it.   I think it's sad that their shady business tactics reflects on the people who work there.  The employees I dealt with were very nice, but now I just have a bad feeling about the whole company.