Complaint Review: Enterprise Rental Car

My experience with Enterprise was very stressful. First, the manager at my local store failed to disclose all of the additional charges that were added to my bill. Then, when I was calling to clear things up he threatened to file a criminal report against me if I didn't pay the money.

I called the corporate office who were very apologetic but not very helpful. Enterprise charged me double what I was quoted even after leaving a deposit. I asked for a bottom line number and was given $240.00, but in actuality was charged $440.00.

The manager, Jose Gomez, Didn't say anything about the rental costing $440.00. If he had told me that I would never have rented the car. I believe that Enterprise is trying to rip me off. Any comments are welcome

Janine
Rockdale, Texas
U.S.A.