Enterprise Rental car, Ryan Willis 866-300-3239 False Damage Scam!!! Rapid City South Dakota and Bismark North Dakota North Dakota
We rented a California plated car at the South Dakota airport and drove it to North Dakota and returned it at the airport. Upon check out of the vehicle the girl at the desk said," Come back in and tell me if you see any scratches larger than a dollar bill or dents bigger than a quarter.” We looked over the car. My husband said” Look at that front fender, it was repaired poorly”. But…it was not a scratch or dent so we didn’t report it.
When we returned the car and flew home we got a phone call on our layover saying that the bummer and fender was damaged and there “appeared” to be animal hair in it. Also the car flat tire kit was missing.
They sent me out across county to the Badlands with no tire repair kit and they are blaming me for the loss of it!! Some nerve!!
The bill is $1,118.55!!! I have called and called to complain to every office, manager and Damage recovery unit. I was not given any proof of prior work or repairs to the car or inspection reports. My insurance paid some and Enterprise sent me a bill for $895!!!
I was quite alarmed when this website had 54 false damage reports against Enterprise and only a handful against Hertz. There is clearly a scam at Enterprise.
2 Updates & Rebuttals
Mad dog
Bishop,California,
Bad body repair is not a dent or scratch
#3Author of original report
Sat, March 29, 2014
Bad body repair is not what they told us to write down, but yes pre-existing and I have to pay a bogas repair bill!!! I do not even have proof that Enterprise is fixing anything. They may use this same car to scam people over and over.
Jim
Florida,Guess Who?
#3Consumer Comment
Sat, March 29, 2014
Your wife saw PRE-EXISTING damage and so did you. YOU failed to have that listed at the time of inital check out. No scam here. Just another case of NOT reporting PRE-EXISTING damage! No, I don't work for them.