Complaint Review: Enterprise Rental Car

I live in Santa Monica and have rented from Enterprise for the last ten years. But no more. My car was totalled and I needed a rental car so I went to my local Enterprise on Lincoln Blvd and Ocean Park in Santa Monica and I rented a car. I was told by my insurance company and attorney that I did not need Enterprise Insurance and that my insurance company wouldn't cover it. I tried to tell the people at Enterprise this but they made it seem like I really needed it so I got it. Went back a week later after my attorney told me again that I did not need insurance for the rental car that I was already covered. Told Enterprise the same thing but again they said I was really taking a risk and since I had just been in an auto accident I should now be extra careful knowing first hand that accidents happen. So I kept the insurance coverage. No big deal, ultimately my choice.

After three weeks of renting their car they called and wanted the car back! I spent 900 dollars at Enterprise and they wanted their car so I was forced to go to Hertz Rental Car in Santa Monica, 14th and Santa Monica Blvd which is about 3 miles from Enterprise(Santa Monica) and they would NOT give me a ride to Hertz! They gladly accepted 900 dollars from me-took my transportation-no longer wanted my business and then would not drive me to Hertz, saying they only pick up and drop off within a mile radius! They did offer to call me a cab! Another customer at Enterprise drove me to Hertz!  Never will I rent from Enterprise again- terrible customer service and it's a lie about drop off and pick up-con artists. Oh and...they suggested I go buy a car from their Enterprise Car Sales....that's a whole other story, another CON GAME. I wish the State Atty General would look into this scheme of trickery and deceit!

Here are two article I found on the internet after I was conned by Enterprise: http://consumerist.com/2007/03/13/9-confessions-from-a-former-enterprise-rental-salesman/

http://wiki.answers.com/Q/How_do_you_file_a_complaint_to_Enterprise_Rent_a_Car