Entrust USA - The Loan Modification Team Loss Mitigation Fraud? Glenn Allen Virginia
Note: I have not done business with this company
I was searching job listings on Craiglist and found this company looking to hire salespeople in Austin, Texas. The job sounded pretty good so I decided to check out their website and do some research before sending in a resume.
The website is 'www.entrusthelp.com' and they say on their FAQ that they've been doing loss mitigation for 20 years. They also say check them out on the BBB and state attorney general.
Their website shows no address and no contact other than an 888 number and a 800 fax number.
(these were red flags)
I looked up Entrust USA on the bbb.org and found that they are listed under
The Loan Modification Team in Virginia. They are not members and the BBB just started investigating them in October 2008. There is another website listed on the BBB www.teammodify.com The layout & text is probably 80% the same as www.entrusthelp.com There is contact information and a different toll free number on that website. The owners name is listed as Randolph Martin from Glen Allen, VA.
I then check out Ripoffreport.com for both names and could find no entries. For a company to be in business for 20 years and have thousands of clients and have no record with the BBB or ripoffreport.com is very unbelievable.
Anyone that is thinking of doing business with Entrust USA or The Loan Modification Team would be well advised to do some research BEFORE signing a contract.
The website mentions that there is a moneyback guarantee but the terms of their contract (listed on website) clearly states that payment number 1 ($699) is nonrefundable after the 3-day right of rescission is over.
http://www.entrusthelp.com/agreement-terms.html
As I mentioned above, I have not done business with this company and can't vouch for either the effectiveness or the ineffectiveness of their service. This is just a consumer alert to beware.
A concerned consumer
Hutto, Texas
U.S.A.
2 Updates & Rebuttals
A concerned consumer
Hutto,Texas,
U.S.A.
Entrusthelp.com, Entrust USA, The Loan Modication Team
#3Author of original report
Fri, November 21, 2008
After doing some research I found another report on Ripoffreport.com referencing this company; the poster had inadvertently misspelled the name as (entusthelp.com).
That report # is: 392240
If you read the posters report you will find that this company is associated with 'The Loan Modification Team' in Glen Allen, VA contrary to the employees commment that was added to my original posting.
It looks like that they set up shop in CA then moved to TX & VA and evidently have changed their website now to reflect only a Hawaii address:
ENTRUST
411 Huku Li'i Street #303
Kihei, HI 96753
Phone (888) 888-8051
Fax (800) 811-0399
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According to the BBB:
http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=63391943
Business Contact & ProfileBack to Top Business Name:
The Loan Modification Team
Entrust Usa, LLC.
Business Address: 5101 Cox Road Suite 150
Glen Allen, VA 23060
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Here is their ad for Texas (although Texas is no longer mentioned on their website)
http://austin.craigslist.org/rej/891799150.html
and another
http://www.bokrin.com/ad/27994/
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Here is their Hawaii BBB Info:
http://hawaii.bbb.org/WWWRoot/Report.aspx?site=55&bbb=1076&firm=53033368
Business Contact and Profile
Name: Entrust
Phone: (888) 888-8051
Address: 411 Huku Lii Pl Ste 303
Kihei, HI 96753-7062
Website: http://www.entrusthelp.com
Original Business Start Date: April 2008
Principal: Mr. Chris Martin, Owner
Customer Contact: Mr. Chris Martin, Owner
Entity: Sole Proprietor
TOB Classification: Credit & Debt Counseling
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Martin, Christopher K.
Note: The principal for The Loan Modification Team is Randolph Martin.
The principal for Entrust is Chris Martin.
(uncanny coincidence?)
*** Do Your Own Due Diligence When Checking Out This Company ***
The Loan Modification Team
Glen Allen,Virginia,
U.S.A.
The Loan Modification Team clarification of incorrect information Please
#3UPDATE Employee
Tue, November 04, 2008
After review of the posting on the Rip-off report, The Loan Modification Team would like to express its concern for the content of the posting. We are located in Glen Allen Virginia and have no affiliation with any company located in Texas by the name of ENTRUST. We specialize in assisting homeowners in need of assistance and pride ourselves on our track record with all forms of media including many sites throughout the internet. If you are reading the posting above carefully you can note that this specific person has had no direct dealings with the Loan Modification Team. We would appreciate the opportunity to speak with them to alleviate their concern and address any apprehensions they have with our company.
Sincerely,
The Loan Modification Team
5101 Cox Road
Glen Allen, Virginia 23060 1(888)642-5118