Complaint Review: Envision

I purchased an Envision EN7410 LCD monitor at Frys on Dec 26, 2004. Within a few days I sent in the required rebate paperwork. And then I waited - maybe too long. By April 26th '05 I attempted to check the status through their website - NOTHING. So, I called the 877 number and was told to fax all paperwork to them. I did and again waited.

May 20, 2005 I called again and spoke to Norma. She assured me that I would receive my rebate, BUT it will be another 10-12 weeks.

Curious to see the status of my reabte, I tried the website on June 6th. "No Record Found!" So, I emailed and got a reply requesting information. I replied and in less than 30 minutes I get a reply stating that "Unfortunately, we are not in a position to assist you further with an EXPIRED PROMOTION." BS! I sent the paperwork in at least two weeks before the Jan 15, 2005 deadline.

I took all the paperwork (emails included) to Frys here in Sacramento. They called and after a few minutes on hold get an answer, "we will re-instate the rebate." Then I'm told "in 10 -12 weeks!" #@$%@#! I'm certain that in twelve weeks I will returning to Frys for further ulcers. If I indeed get the rebate, I'll be back with the news, BUT I won't hold my breath!

Rick
North Highlands, California
U.S.A.