EPCPARTS A.K.A BUILTSMART Ripped me off and stole my money CANOGA PARK California
On January 07, 2004 I purchased a laptop model # 1300 D wireless Notebook priced @ $746.00. The company selling it at the time was BuiltsmartUSA.
I was told by a sales person named Michael that it would be shipped in 3 to 5 days. They charged my account for the amount of the computer.
Five days passed and I had not received the laptop, I called and asked to speak to a manager or some one higher, I spoke to a guy by the name of Damon Jordan supposably he was the company's president.
When I spoke to him he said that they were back ordered due to the numerous sales and to give them another five to seven days.
Again seven days passed and no laptop, so again I called Damon Jordan he apologized and told me that I was next for delivery, I told Damon Jordan that I wanted my money back, he said that it would take 7-14 days to get my money back, but that I would have it posted to my account within that time.
I have attempted to talk to Damon Jordan but have not been able, I have faxed, E-mailed, left voice messages, and to this day nothing. There is a guy named James that answered a couple of E-mails and told me that he would attempt to help me.
To this very same day I have not received my money. I have gone to my bank and attempted to get my money back, but they told me that it has been too long and that they are not able to help me.
I have E-mailed the Attorney General in California to see if they can help me, I have not received any response from them.
I have contacted the media to see if they can help me, they have not been able to help also.
I have attempted to present copies of the reports from other victims to the FBI to see if they could help out in any way, they have not been able to help.
I have checked under the BBB to see how they rate them and they too show that they have complaints against them, I was going to file a report with BBB but from past experience the BBB doesn't do anything about any of the complaints.
I am in the process to start filing through the small claims court to see if they can help in any way.
If any one knows how to get in hold of these people or where they are please let me know, and if there is anything that we could do to get our money back.
Hugo
HOUSTON, Texas
U.S.A.
2 Updates & Rebuttals
Lisa
Tampa,Florida,
U.S.A.
tech
#3UPDATE EX-employee responds
Wed, August 04, 2004
Damon Jordan appears now to own SmartChex (www.smartchexusa.com) 866.296.5258
Colin
Granada Hills, CA,California,
U.S.A.
Inside info about builtsmart/Epcparts.com
#3UPDATE EX-employee responds
Mon, June 28, 2004
I was with the company from the very begining. I even suggested the name EPCparts.com as I was in online sales and later warehouse managment. I set up the delivery lines with our laptop parts suppliers, we had up to 50 employees at one time,building from scratchand shipping out 100 computers a day for a while. The company was doing well for only 3 years old, then I left, the company went broke 6 months later. Damon is the President of marketing and runs the show. He spends more than the company brings in and now there moved a few months ago from their 10,000 sq. foot warehouse to nothing. thanks to damons spending and luxury cars, the company is now seriously behind on trying to fullfill orders I doubt they will. They stoped taking credit cards due to high fees from the merchant accounts and newg. bounce backs.
The company is no longer in the same warehouse is was in Jan. 2004. I think they are broke. You can file small claims with LA county court. They deal with Van Nuys courthouse, so someone at that courthouse will know more about them.
Good luck. If I was still there, I would have done everything I could and did fullfill customer orders. The laptops and desktops were pretty solid. Too bad they don't know how to manage money and cash flow in a business well.
It's an uphill battle, but it's possible. Good luck. PS: I never worked for another company since being fired from epcparts July 1st 2003. I still deal with the same suppliers and parts.
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