Complaint Review: Epic Sports

Some of the worst customer support, plain and simple. I have had 2 or 3 issues relative to shipping and/or communication which then led me to have to deal with their them one-on-one which is not pleasant. They are a "we are always right" group of people. They treat customers like they are doing them a favor.

The most recent issue: Ordered team uniform items which had an ETA date, allowing enough time for printing. They held up in-stock products on an order because of other products on the same order that were on back-order, even though they had them for sale as "in stock" on website.

The products they held up were critical by a specific date. Per the Epic Sports customer service person "We won't split shipments from the warehouse, it's a rule" so when I told them that was not acceptable because the items they held and would be delayed for over a week were crucial for a team, the response was "That's our rule, we won't pay to ship things twice to you". I demanded where that was written, to wit she could not produce and transferred me to Cody, the manager who in his condescending way talked "at me" about how they have so many rules they can't list them all.

When I tried to interrupt him to say that they should simply communicate to the customer if they are holding items back so that a customer could then make the decision to buy them elsewhere, he HUNG UP ON ME. Yup, didn't want to hear about how they are poor communicators and as soon as I said that -CLICK-

So not only are they rude, un-supportive and condescending, they don't want to hear a solution to help customers and when pointed out that they were wrong, they hang up on you.

This is not the first time I have pointed out their lapses in support and communication. If you read through the reviews, positive reviews are about (other company's) products and receiving things in a timely fashion. But when you delve into the negative you will see very common threads - shipping, customer support & communication. As long as you have an order that is actually in stock and ships on time, you won't have to get into their "back of house". But buyer beware, once you do, you are rolling the dice.

They are refusing my business now because I am not the type of customer to be pushed around and if the arrival date for items on my order changes, I believe I have right to be told. Plain and simple.