Complaint Review: epper soft

I have been a member of the alleged "#1 online source for hair care and beauty information for women of color" since 2009.  I opened an account and had a row with a member.  No big deal, no threats, nothing malignant.  The next time I attempt to log into my account, it was suspended.  I followed the instructions to contact the admin/forum admin, etc. No response.  I sent another notice with a screencap showing my account and the status "suspended" and received an e-mail stating no individuals at Eppersoft had touched my account.
I opened another account as I really needed some information regarding a transaction which was between a member and I.  This isn't about the ability to post, I want my money.  This isn't personal it's purely business.  Unfortunately, the new account is locked as well and I made every attempt to contact this company and "no response."  I will say, they are receiving my information as I mark them when I send them out and feel it's a person who has access to my account because when I try on another computer I can access their "contact us" button.  In addition, I have been blocked from their twitter, facebook and the letter I mailed were not responded to.  I could not care less about Mr. Epps, I have information I need and a transaction to complete.  I called the number, which I think is disconnected.  I joined LinkedIn and sent a message no response.  No, I'm not inundating the company, I ration the amount of contact, but apparently, they want nothing to do with me. I was told the next step is to file several other complaints and then take them to court for the money I lost which has nothing to do with my behavior on the site.  I don't even have posts which show I acted against the terms of service.
I would love to have a professional response and resolve this issue.