Complaint Review: Epson America Inc.

This company has the worst printer warranty in the industry.  Read the fine print because if you buy one of their printers and it fails after thirty days your only option for replacement is accepting a refurbished printer and getting it is a nightmare that begins with going through their out-sourced support system whose only help is what they have learned from a script.

My WorkForce 4630 stopped printing in less than six months and since I've learned that my one year warranty is a joke.  If you want a replacement sent in less than two weeks be prepared to have more than the standard retail value of your defective machine charged to your credit card.  If you are smart and rightfully leary of that action then the alternative is to pack up the defective unit along with the ink that you have purchased and return it via FedEX.  Once they have received it they will send out the refurbished unit and keep your ink cartridges, which in my case was a value of $150.  I will be using the extended warranty I purchased from the store and replacing this printer with a Hewitt Packard that has a warranty that actually stands behind what they sell.