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  • Report:  #1183585

Complaint Review: Equinox

Equinox DaynNight- Envisage-Skin My $4.95 samples became 30 day supplies costing $99.00 and $93.00, with a reshelving fee each of $20.00 sent back. Bluffdale Utah

  • Reported By:
    vanrich — Burley Idaho
  • Submitted:
    Sat, October 18, 2014
  • Updated:
    Sat, October 18, 2014

After paying $4.95 each for two samples of anti-aging product, which arrived 3 days later in the same package, my credit card was charged $99.00 and $93.00 for the samples, by two different companies. When I contacted the companies, the samples were 30 days supply of the products and from two different companies, which told me to receive a refund, the products had to be mailed back to the companies and there would be a $20.00 reshelving fee for each product. What a scam.

The two $4.95 becomes charges for shipping and handling and when the products are sent back, there is another charge of $40.00 for reshelving, which I pray does not mean its put back on the shelf to be sent out again. These people are raking in the money, even though they aren't getting the full charges. This has got to be stopped. I am on ss and these charges are really hurting my family. I would never pay that kind of money for vanity and feel bad that I have been so stupid.

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