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  • Report:  #1027945

Complaint Review: Equinox

Equinox equinoxskincare.com Deactivate Bank card access Immediately Dallas Texas

  • Reported By:
    Terry — Westland Michigan United States of America
  • Submitted:
    Wed, March 13, 2013
  • Updated:
    Wed, March 13, 2013

Ordered "risk free" trial offer of skincare via online at equinoxskincare.com.  Terms non-refundable S&H cost of 4.95 and could cancel within 14 day trial period.  Canceled during trial period and received cancellation number Feb 23.  Following day bank charge of f$99.  Called Feb 24 and received a refund confirmation.  Ten days later, still no refund, customer service said they had a cancellation and money never was taken.  Faxed evidence. Three days later account charged with $105.95.  Now phone number is inactive.  Bank said most likely scam, advised to deactivate card.

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