Complaint Review: Equinox Skin Cream

Don't be fooled by the "free trial" banner. It's easy to make the mistake of thinking we're getting a free sample when we're really getting a 14-day trial for which there is a charge of $99.00. You give them your credit card info for the shipping, and they will charge your account if you don't return the merchandise in 14 days. Whay I called to cancel, they did not tell me I had to return the merchandise, so I was charged $99. When I told the person on the phone that the product did not work, I was not offered an alternative. He acted surprised that I didn't like it. He did not tell me I would be charged when I cancelled. Buyer beware. These are not ethical folks even though what they are doing may be legal.