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  • Report:  #1144533

Complaint Review: Equinox US

Equinox US Equinox Day & Night Serum offer to return for just the cost of shipping is not true! They charge a hefty restocking fee. Internet

  • Reported By:
    Susan — Honolulu Hawaii
  • Submitted:
    Tue, May 06, 2014
  • Updated:
    Tue, May 06, 2014
  • Equinox US
    Internet
    USA
  • Phone:
    1-877 862 9839
  • Category:

I'm not stupid.  I can smell bulls**t from a mile away.  These people were so blatant about this offer that I believed they could not be lying.  The offer was to try a fourteen day supply of the product at no charge.  I only had to pay the shipping.

 

Fact is, they were lying.  They took $103 from my bank before the package arrived.  When I called, they gave me a runaround, saying I didn't return the product, which was not part of the deal.  They said they did not provide samples. 

 

I had to get in their face to get a partial refund.  I told them I would use a payphone to call their 800 number over and over again.  Each call would cost them 50 cents - or whatever the price of a payphone call is.  The charge would be added to their phone bill.  I ended up losing around $45.

 

The people I spoke with were not in the USA.  I would say they were Middle Eastern.  Definitely not Christian.

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