Eric Alan Nelson, Sidlab Hair Couture, Sidlab Refused to guarantee hair products. Charges a non-disclosed 50% re-stocking fee. Portland Oregon
My salon purchased a 1400.00 intro of Sidlab hair products. Our clients were not happy at all with the products. We had a 90% return rate! I notified Dave Ramsey (vice president) of the problem. His response was less than professional to say the least. He accused me of going out of business and being sketchy. He told me that they had never had one complaint about a product and that only the "finest" salons are carrying it? I found out doing my own research that 3 other salons were removing the products from thier salon. I also talked to a salon owner that was offered the products for 5.00 a peaice if they would carry it! Eric Alan Nelson the owner and president of the company told me he would make things right with me. Guess what? that didnt happen! He offered to give me 25% of my money back because of a non-disclosed 50% restocking fee! Im so dissapointed in Eric Nelson. I thought that since he is a hair stylist too I could trust him. GUESS NOT!
Sammy
Gresham, Oregon
U.S.A.
2 Updates & Rebuttals
Sidlab Haircouture
Portland,Oregon,
Sidlab Under New Ownership
#3REBUTTAL Owner of company
Sat, April 20, 2013
I am very sorry to hear that there was a difficult transaction with Sidlab. Sidlab Haircouture is under new ownership and makes every effort to ensure that every customer is completely satisified. We are a company driven by community involvement and giving back. We have many, dozens of very positive comments and testimonials from numerous satisfied customers, and invite you to see for yourself. Have a blessed day! Love is in the hair!
Sammy
Gresham,Oregon,
U.S.A.
Sidlab Hair Couture Comes Through! Portland Oregon
#3Author of original report
Thu, July 24, 2008
This issue has been resloved by Sidlab & Eric Alan Nelson.