Complaint Review: Erie Insurance/Dana Welfare

I slipped in the driveway,lost my balance fell foreword landing on the lip of the garage floor. My kneecap broke,was taken to the hospital,and surgery was needed.Because of the accident I was bedridden for 2months in excruciating pain. I went from a wheelchair to a walker,to a cane and now4 months later walking with a limp and still in pain.    While on pain medication, Dana Welfare of Erie Ins., called and insisted I  give her all the details of the accident so the claim could be filed and she was recording the call. Two months later I receive a letter from her in which she made up her own account of the accident to deny the claim. 

She is suppose to be a Commercial Liability Specialist,she never came to the house to inspect the driveway which is in need of repair,and the Condo Association for over a year has been trying to find a Company to do  all the repairs and reseal the asphalt in the complex. She states "You were aware at the time it was raining and assumed the risk in running out of the rain from your car and slipping in your garage opening". I slipped in the driveway ,not in the garage opening.  " The area you fell in had no problems in structure and was very well maintained "  What area is she talking about,the garage opening,which has nothing to do with causing the accident .Dana Welfare  has no  qualms of being deceitful and unethical to save Erie Ins.money.  Do not use this Co. for any of your Ins. needs,they just want your premiums.